Fun at Work Day: Innovation and Playfulness

Happy Fun at Work Day Fun at Work Day - Playfulness Matters Today is #havefunatworkday! Play is creative fuel. #playfulness matters. How will you play today in teams or by yourself? Play unleashes our best ideas and that is a powerful force for innovation. It does [...]

By |2018-01-28T22:37:43+00:00January 28, 2018|

Virgin Trains: A Viral Lesson in Humor and Customer Service

Virgin Trains: Poor Humor and Customer Service How not to handle customer service via Twitter - Virgin Trains How NOT to handle customer service complaints...this one hot off the press from my friends in London. With "honey," "love," "sweetie"....and other patronizing 'there, there' comments. Brands need [...]

By |2018-01-02T21:02:36+00:00January 2, 2018|

An Open Letter to My Speaker Brothers

To my speaking brothers, I adore you. You matter. And I know you care about your speaking sisters. I wanted to reach out to you and share something that happened recently that, sadly, is not an isolated case. As I debated whether or not to say something, I [...]

By |2018-03-30T19:58:25+00:00December 7, 2017|

Three Ways Marketers Kill Marketing – Video (humor)

Three Ways Marketers Kill Marketing There are three big ways marketers kill marketing: jargon; lack of a compelling story; and guilt and shame tactics. I discuss all of those in more detail in this video. See the Medium article of this post. I have always joked that the [...]

By |2017-09-25T00:28:48+00:00September 24, 2017|