Marketing Success – Plan, Then Improvise

I was at the Applied Improvisation Network conference in San Francisco last week as a speaker, attendee, and conference organizer. I – like many attendees – apply principles of improvisation (not improv comedy, although I do that on stage) to improve client outcomes. Improvisation does not mean “winging [...]

By |2018-01-06T02:30:13+00:00September 30, 2012|

Human-Centered Design: Where are the Product Storytellers Today?

Great marketing IS storytelling, and it is the essence of connecting with your audience. So why aren’t there more storytellers in product – especially in high-tech?   Many companies gather customer requirements, build in a few of the most important needs, create a prototype, and collect beta-test feedback. [...]

By |2018-01-06T02:31:40+00:00September 16, 2012|

Messaging Won’t Save a Bad Product

Not too long ago I was contacted by a company on the East Coast that sells add-on fireplaces. After reading my blog in several syndicated sites, I got a call from the company's founder. A nice man, he was looking to increase sales of his add-on fireplaces and [...]

By |2017-02-21T22:03:21+00:00November 17, 2011|